The management of RAPIDEX TRADE DOO has defined a quality policy that expresses its long-term commitment and orientation towards the satisfaction of its customers / users, while fulfilling the legal obligations and respecting the requirements of all relevant stakeholders. By implementing, applying, documenting and continuously improving the established quality management system according to the ISO 9001: 2015 standard, RAPIDEX TRADE DOO realizes this defined policy.
- The business of RAPIDEX TRADE DOO will be implemented according to the principles of a socially responsible entity, taking into account the fulfillment of the relevant requirements of all stakeholders.
- Permanent commitment and the key direction of all activities in RAPIDEX TRADE DOO is the satisfaction of customers / users.
- The fulfillment of the requirements of the customers / users of RAPIDEX TRADE DOO will be implemented by applying the moral principles of business in accordance with applicable laws and regulations.
- The ability of RAPIDEX TRADE DOO to manage the risks, which affect the conformity of products and services, is aimed at continuously increasing the satisfaction of its customers / users.
- Employees in RAPIDEX TRADE DOO are familiar with the quality policy, aware of the importance and obligations of its implementation.
- The obligation of employees is to adhere to established quality principles and to improve them.
- To achieve the quality objectives RAPIDEX TRADE DOO has provided the necessary knowledge and all the necessary technical, personnel and financial resources.
- The quality objectives of RAPIDEX TRADE DOO are in line with the quality policy.
- The strategy for continuous improvement is contained in all activities.
- The management continuously maintains, reviews and improves the quality management system in accordance with the needs of customers / users and relevant stakeholders.
- Implementation of the quality policy is a permanent obligation of the management of RAPIDEX TRADE DOO.
- The policy is available to the public and to all interested parties.